Shipping policy

 

Order Amendments

Unfortunately once an order is placed we are unable to cancel or make any amendments to any online orders. Amendments may include but are not limited to:

Change of delivery address
Changes to colours and sizes
Adding or removing items
Applying discounts
Full order cancellations

Please ensure all details provided are full and correct at the time of order placement.

Australian Deliveries

Please allow 2-7 business days* for your order to be dispatched from our warehouse. During sale periods, allow up to 10-14 business days for your order to be dispatched from our warehouse.
Free express shipping Australia wide on all orders over $100.
For all Australian orders placed under $100, we offer a flat rate shipping of $15.00.
Please note that we cannot deliver to PO boxes.
Signature is required on delivery.
Authorisation to leave can be requested during checkout, however, carrier company reserves the right to not leave the parcel.
Kiddle Co is not responsible for organising re-delivery if your parcel is taken to the post office for collection.
Unfortunately, we cannot deliver to hospitals.

*During sale/ peak periods, please allow up to 10-14 business days for your order to be dispatched.

International Deliveries

Minimum spend of $50 AUD applies to all international orders, excluding postage costs.
Flat rate shipping of $19.95 for international orders (excluding customs duties/tax).
Please allow 1-5 business days for your order to be dispatched from our warehouse. During sale periods, allow up to 7 business days for dispatch. Orders are shipped via DHL couriers.
Depending on the destination some International orders may incur an additional customs duties/tax fee payable by the receiver. Please be mindful of this if purchasing as a gift.
Customers are responsible for any importing taxes or duties that are applied to your order. We would recommend contacting your local DHL service to confirm the duties and taxes specific to your area. As most countries do charge duty and tax fees on all orders regardless of the amount. It is best to get in touch directly with DHL to confirm.
Customs duties & taxes are the responsibility of the customers. If a parcel is refused at customs due to duties & taxes fees, your order will be destroyed by customs and a refund will not be provided.
We cannot mark international orders as a gift or lower value in attempt to bypass or reduce any customs fees.
We unfortunately cannot deliver to Russia.
If delivering to Brazil please enter your Tax ID (CPF number) in the delivery instructions.

Delivery Enquiries

For any delivery enquiries please contact the Online Customer Service team at teamkiddle@kiddle.com.au
Please note that we cannot accept any responsibility for delays whilst in transit.